Application of Triangulation and IPA for Identifying Tourism Service Aspects Problems in Selorejo Dam
DOI:
https://doi.org/10.21776/rrs.v2i2.38Keywords:
Tourism Service Aspects, Triangulation, Importance-Performance AnalysisAbstract
Selorejo Dam Tourist Park is a natural and artificial tourist attraction in Malang Regency. The existence of this tourism has a direct influence on the economy of the surrounding community. Based on Malang Regent Regulation Number 11 of 2022 concerning the 2023 Regional Government Work Plan, Selorejo Dam Tourism Park is one of the leading tourist attractions in Malang Regency that can be developed. This tourism has great potential to be developed, but the number of tourists is decreasing yearly. This can occur due to problems with aspects of tourism service. Tourism service is a minimum requirement for the development of a tourist destination. The tourism service aspect consists of 6A: Attraction, Accessibility, Amenities, Ancillary Services, Activities, and Available Packages. This research aims to identify problems with the service aspects of the Selorejo Dam Tourist Park. The analytical method used is triangulation analysis, which consists of observation, questionnaires (Importance-Performance Analysis (IPA)), and interviews. Triangulation analysis aims to reduce bias as much as possible at the data collection and analysis stage. Meanwhile, IPA determines tourists' interests and satisfaction with aspects of tourism services. The research results show that the problems with tourism service aspects resulting from each data collection differ. The issues of each data collection are compared and then concluded. In conclusion, 20 Selorejo Dam Tourist Park service elements have problems. The results of this study are expected to be a reference for the managers of Selorejo Dam Tourist Park to develop the aspects of tourism services.
References
P. K. Malang, “Bendungan Selorejo,” Malangkab.go.id. [Online]. Available: https://www.malangkab.go.id/
Y. Yuwono, D. G. Pratomo, C. B. Pribadi, K. Khomsin, A. Kurniawan, and I. M. Anjasmara, “Pembuatan Peta Wisata Waduk Selorejo, Desa Pandansari, Kecamatan Ngantang, Kabupaten Malang, Propinsi Jawa Timur,” Geoid, vol. 18, no. 2, p. 229, Feb. 2023, doi: 10.12962/j24423998.v18i2.15655.
S. Muljaningsih, “Pengembangan Waduk Selorejo Berkelanjutan: Perspektif Fenomenologis,” in Prosiding Seminar Nasional Lingkungan Lahan Basah, 2019, pp. 335–340. [Online]. Available: https://snllb.ulm.ac.id/prosiding/index.php/snllb-lit/article/viewFile/210/211
R. R. Putra, “Dampak Pariwisata Waduk Selorejo Pada Masyarakat Desa Pandansari, Kecamatan Ngantang, Kabupaten Malang, Jawa Timur,” 2018.
P. K. Malang, “Peraturan Bupati Malang Nomor 11 Tahun 2022 tentang Rencana Kerja Pemerintah Daerah Tahun 2023.”
P. J. T. I, “Jumlah Wisatawan di Taman Wisata Bendungan Selorejo Tahun 2015-2023,” 2024.
N. Perdana and N. N. W. Widyanti, “Tempat Wisata Selorejo di Malang Tutupi Kergian Akibat Covid-19,” Kompas.com. [Online]. Available: https://www.kompas.com/
D. L. Hanif, “Praktik persewaan perahu wisata air di Waduk Selorejo tinjauan Undang-Undang Perlindungan Konsumen dan Hukum Islam,” Universitas Islam Negeri Maulana Malik Ibrahim, 2017. [Online]. Available: http://etheses.uin-malang.ac.id/6461/
A. R. Rahmawati, J. Ernawati, and H. A. Razziati, “Kawasan Wisata Waduk Selorejo (Penataan Berdasarkan Evaluasi Masyarakat),” J. Mhs. Jur. Arsit., vol. 3, no. 4, pp. 1–8, 2015, [Online]. Available: https://arsitektur.studentjournal.ub.ac.id/index.php/jma/article/view/161
A. Kurniawan, “Strategi Pengembangan Wisata Alam (Studi Kasus Bendungan Selorejo Kecamatan Ngantang, Kabupaten Malang – Jawa Timur),” 2014, [Online]. Available: https://repository.ub.ac.id/id/eprint/133838/
U. B. Santosa, J. Ernawati, and H. Santosa, “Penataan Fasilitas Wisata Waduk Selorejo,” J. Mhs. Dep. Arsit., vol. 4, no. 4, pp. 1–8, 2016, [Online]. Available: https://arsitektur.studentjournal.ub.ac.id/index.php/jma/article/view/293
M. B. Ibrahim, “Minimnya PJU Bikin Wisatawan Takut Berlibur ke Obyek Wisata di Malang Barat,” detikjatim. [Online]. Available: https://www.detikjatim.com/
A. G. Sugiama, Pengembangan Bisnis dan Pemasaran Aset Pariwisata. Bandung: Guardaya Intimarta, 2014.
R. Hayati, N. S. Achmadi, and S. Adelia, “Implementasi Konsep 6a Di Wisata Alam Rammang-Rammang Kabupaten Maros,” Hosp. Gastron. Res. J., vol. 3, no. 2, pp. 153–170, 2021, doi: https://doi.org/10.61141/home.v3i2.186.
K. Kurniawan, “Strategi Pengembangan Perikanan Tangkap di Kabupaten Bangka Selatan,” Akuatik J. Sumberd. Perair., vol. 12, no. 2, pp. 93–101, Feb. 2019, doi: 10.33019/akuatik.v12i2.773.
A. Alfansyur and Mariyani, “Seni Mengelola Data : Penerapan Triangulasi Teknik, Sumber Dan Waktu pada Penelitian Pendidikan Sosial,” Historis, vol. 5, no. 2, pp. 146–150, 2020, doi: 10.31764/historis.v5i2.3432.
E. G. Yen, “Pengantar Studi Fenomenologis Dalam Penelitian Teologis,” Te Deum, vol. 8, no. 1, pp. 1–16, 2018, [Online]. Available: https://ojs.sttsappi.ac.id/index.php/tedeum/article/view/42
A. A. Safari, E. Chumaidiyah, and I. Mufidah, “Customer Satisfaction Analysis with Importance Performance Analysis on Academic Services at Faculty of Dentistry, University X,” J. Rekayasa Sist. Ind., vol. 10, no. 01, p. 1, Jun. 2023, doi: 10.25124/jrsi.v10i01.532.
O. K. Harimurti, “Analisis Kondisi dan Pengembangan Objek Wisata Waduk Widas Kecamatan Saradan Kabupaten Madiun,” Swara Bhumi, vol. 05, no. 3, pp. 1–7, 2017, [Online]. Available: https://ejournal.unesa.ac.id/index.php/swara-bhumi/article/view/21622
R. A. Siregar, H. W. Wiranegara, and H. Hermantoro, “Pengembangan Kawasan Pariwisata Danau Toba, Kabupaten Toba Samosir,” TATALOKA, vol. 20, no. 2, p. 100, May 2018, doi: 10.14710/tataloka.20.2.100-112.
O. N. Alim and A. B. Santoso, “Analisis Swot Strategi Revitalisasi Objek Wisata Waduk Mrica Kecamatan Bawang Kabupaten Banjarnegara,” Geo Image, vol. 11, no. 1, pp. 1–7, 2022, doi: https://doi.org/10.15294/geoimage.v11i1.56410.
G. Rahma, “Analisis Strategi Pengembangan Objek Wisata Danau Sungai Sorik Kabupaten Kuantan Singingi,” Universitas Islam Riau, 2021. [Online]. Available: https://repository.uir.ac.id/6074/
V. M. Tendri, “Persepsi dan preferensi pengunjung tentang objek wisata Danau Tahai di Palangkaraya, Kalimantan Tengah,” Universitas Komputer Indonesia, 2014. [Online]. Available: https://repository.unikom.ac.id/27012/
D. L. Resfani, “Customer satisfaction and product positioning analysis ofinstant tea franchise (study case: es teh poci),” Universitas Indonesia, 2013. doi: https://doi.org/10.25124/jrsi.v10i01.532.
I. W. Pratiwi, “Implementasi Importance-Performance Analysis (IPA): Analisis Preferensi Konsumen Muda Mie Setan Malang,” J. Ilm. Mhs. FEB, vol. 6, no. 2, pp. 1–20, 2018, [Online]. Available: https://jimfeb.ub.ac.id/index.php/jimfeb/article/view/4795
